When a wheel slips: returns and missing pieces

Returns are handled by the store you bought from, under its returns policy. Open your order in your account there and choose the return option. The return window and any conditions are shown on the listing and in your order.

Report it through your order page at the store and ask for a replacement or refund. It helps to have a photo of the box and the tray. Use the In the box list on our product page to check what should be there.

Warranty and replacement questions for a purchase go through the store as well; any terms are shown on the product's listing.

We cannot. We never see your order or payment, so only the store can refund it.

The model number is printed on the box and listed under Specs on each of our product pages. If you are stuck, write to us at contact@spirograph-4o0.pages.dev with a photo and we will help you identify it.